CALLER: Do you recognize that there’s a difference between one dollar and one cent?
VERIZON CSR: Definitely.
CALLER: Do you recognize that there’s a difference between half a dollar and half a cent?
VERIZON CSR: Definitely.
CALLER: Then, do you therefore recognize that there’s a difference between 0.002 dollars and 0.002 cents?
VERIZON CSR: No.

Officially the greatest customer service cock-up ever. Here’s an MP3 of the whole call.